Refund policy
At Alverra Boutique, we want you to be happy with your purchase. If you are not completely satisfied with your purchase, we offer a 30-day return period from the date your order is delivered.
1. Eligibility for Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unworn and unused.
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Be in the same condition in which you received it.
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Have all original tags attached.
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Be returned in its original packaging, where applicable.
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Include valid proof of purchase or your order information.
Items that do not meet these requirements may be refused or may not qualify for a refund.
2. How to Request a Return
To request a return, please contact us at:
Email: support@alverraboutique.com
Phone: +1 (986) 289-1661
Please include your order number and a brief description of the reason for your return.
Do not send an item back before your return request has been approved. Items returned without prior authorization may not be accepted.
Once your return request is approved, we will provide you with the applicable return instructions and, where applicable, a return shipping label.
Return Address
Alverra Boutique
812 Center St
Henderson, KY 42420
USA
3. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us at support@alverraboutique.com as soon as possible.
Please include your order number and, where appropriate, clear photographs showing the issue so that we can review the situation and determine the appropriate resolution.
If the issue is confirmed to be our error or a product defect, we will work with you to provide an appropriate solution, which may include a replacement, return, or refund.
4. Non-Returnable Items
Certain items may not be eligible for return due to their nature or applicable hygiene requirements.
Unless otherwise required by applicable law, we do not accept returns for:
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Items that have been worn or used.
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Items returned without original tags where tags were provided.
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Items that are damaged after delivery due to customer use or handling.
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Items that are missing original packaging where the packaging is required for return eligibility.
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Gift cards.
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Items marked as Final Sale or otherwise identified as non-returnable at the time of purchase.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
5. Sale and Final Sale Items
Items specifically identified as Final Sale are not eligible for return or refund unless the item arrives damaged, defective, or incorrect, or applicable law provides otherwise.
Discounted or sale items that are not designated as Final Sale may be eligible for return under the standard return requirements.
6. Exchanges
We do not guarantee direct exchanges because product availability can change.
If you would like a different size, color, or item, the quickest option is generally to request a return for the eligible item and, once your return is approved, place a new order for the item you want.
7. Return Shipping
Return shipping arrangements will be communicated when your return request is approved.
If the return is due to a damaged, defective, incorrect, or otherwise confirmed fulfillment issue caused by Alverra Boutique, we may provide a return shipping label or otherwise cover the applicable return shipping cost.
For returns requested for reasons such as change of mind, incorrect size selection, or personal preference, the customer may be responsible for return shipping costs unless otherwise stated at the time of purchase or required by applicable law.
8. Refunds
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If your return is approved, your refund will be issued to the original payment method used for the purchase.
Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
If you have not received your refund after 15 business days from the date we approved it, please contact us at:
9. Refund Amount
Approved refunds generally cover the eligible purchase price of the returned item.
Original shipping charges may not be refundable unless the return is due to an error on our part, a defective or damaged item, or otherwise required by applicable law.
Any applicable deductions or return shipping charges will be communicated as part of the return process.
10. European Union Customers
If applicable to your order, customers in the European Union may have additional rights under applicable consumer protection laws, including a statutory 14-day right of withdrawal for eligible online purchases.
Where such rights apply, they take precedence over conflicting provisions of this policy.
11. Questions About Returns
If you have any questions about our return or refund policy, please contact us:
Alverra Boutique
812 Center St
Henderson, KY 42420
USA
Email: support@alverraboutique.com
Phone: +1 (986) 289-1661