Shipping policy

Thank you for shopping with Alverra Boutique. We are committed to providing a reliable and straightforward shipping experience for our customers. Please review the information below to understand how your order is processed, shipped, and delivered.

1. Order Processing

  • Orders are typically processed within 1–3 business days after your order is placed.

  • Orders are processed Monday through Friday, excluding U.S. holidays.

  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

  • Orders may require additional processing time during holidays, promotions, or periods of high order volume.

2. Domestic Shipping

We currently offer shipping within the United States.

Standard Shipping

Estimated delivery time: 3–7 business days

Shipping charges are calculated and displayed at checkout based on the shipping address and applicable shipping options.

Please note that delivery estimates begin after your order has been processed and shipped. Processing time is separate from the estimated shipping transit time.

3. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking information.

You can use the tracking number provided by the carrier to monitor your shipment's progress.

Please allow up to 48 hours for tracking information to become active or update after your shipping confirmation is sent.

If your tracking information has not updated after 48 hours, please allow additional time for the carrier's system to update before contacting us.

4. Delivery Delays

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Orders may occasionally be delayed due to circumstances outside our reasonable control, including:

  • Carrier delays.

  • Severe weather.

  • Holidays.

  • High shipping volumes.

  • Incorrect or incomplete shipping information.

  • Address-related delivery issues.

  • Customs or governmental processing, where applicable.

  • Other circumstances beyond our reasonable control.

If a shipment is delayed, we recommend checking the tracking information provided by the carrier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your shipping address before placing your order.

If you realize that your shipping information is incorrect after placing an order, contact us as soon as possible at:

support@alverraboutique.com

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect or incomplete address provided by the customer.

6. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as possible.

If the product inside is damaged:

  1. Keep the original packaging and shipping materials.

  2. Take clear photographs of the damaged package and product.

  3. Contact us at support@alverraboutique.com as soon as possible.

  4. Provide your order number and photographs of the damage.

We will review the issue and work with you to determine the appropriate resolution.

7. Lost or Stolen Packages

If tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members, neighbors, or the applicable carrier.

You should also contact the shipping carrier directly to request additional delivery information or a package trace.

Alverra Boutique is not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout.

If your package appears to have been lost while in transit, please contact us at support@alverraboutique.com so we can review the available tracking information and assist where possible.

8. International Shipping

At this time, Alverra Boutique offers domestic shipping within the United States only.

We do not currently offer international shipping.

9. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the delivery address, order details, and available shipping service.

10. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Alverra Boutique
812 Center St
Henderson, KY 42420
USA

Email: support@alverraboutique.com
Phone: +1 (986) 289-1661

We are happy to assist you with questions regarding your shipment or order.